Refund policy

Terms and Conditions

1. Agreement to Terms

By using our website and purchasing products from Spring Nahal, you agree to the following Terms and Conditions.

2. Product Information

Description: We strive to provide accurate descriptions of our religious products, including anointing oils, menorahs, and other items. However, we cannot guarantee that all descriptions are error-free or complete.
Pricing: All prices are listed in USD and are subject to change without prior notice. The price applicable at the time of your order will be honored.

3. Order Fulfillment

Processing Time: Orders are processed within 1-3 business days. Shipping times vary based on location and shipping method selected during checkout.
Shipping: We offer domestic and international shipping. Please verify that your shipping address is accurate to avoid delays. For international orders, customs fees and import taxes are the responsibility of the customer.

4. Return Policy

Eligibility: Returns are accepted within 21 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Return Process: Contact our customer service team at sales@springnahal.com to initiate a return. You will be provided with a return authorization number and instructions.
Refunds: Refunds will be processed to the original payment method within 7-10 business days after receiving the returned item. Shipping costs are non-refundable.

5. Cancellations

For Israel customers:

Cancellation of a transaction for customers in Israel in accordance with the Israeli Consumer Protection Regulations (Cancellation of a Transaction), 2010, and the Israeli Consumer Protection Law, 1981.

Order Cancellation: Orders can be canceled any time before they are shipped. Once an order has been shipped, it cannot be canceled and will be subject to our return policy.

Refunds for Canceled Orders: If you cancel your order before it is shipped, a full refund will be issued. If the order has already been shipped, it will be handled under our return policy.

6. Privacy Policy

Data Collection: We collect personal information, such as name, address, and payment details, to process orders and provide customer support. This information is not shared with third parties, except as necessary to fulfill your order.
Security: We use secure technology to protect your information. However, no online transmission or electronic storage is completely secure.

7. Limitation of Liability

Responsibility: We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Governing Law

Jurisdiction: These Terms and Conditions are governed by the laws of Israel. Any disputes will be resolved in the courts of Israel.

9. Changes to Terms

Updates: We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and will be effective immediately.